Refund & Cancellation Policy
Our commitment to transparency in billing, subscription auto-renewals, and refunds.
Last updated: May 30, 2026
1. Free Trial
Realit offers a 14-day free trial. No credit card is required to sign up for the trial. No charges will be made to your account during this period, allowing you to test all features risk-free.
2. Subscription Billing
- Subscriptions are billed either monthly or annually in advance, based on your selected plan.
- All pricing published on the website is exclusive of Goods and Services Tax (GST) at the statutory rate of 18%.
- Automatic billing occurs on the same calendar day each billing cycle.
3. Refund Policy
We do not issue pro-rated refunds for partial months or cancelled mid-subscription periods. Refunds are only issued if the platform experiences a continuous service disruption or downtime exceeding 48 consecutive hours, in which case a pro-rated credit or refund will be calculated.
4. Cancellation
You can cancel your subscription at any time directly through your dashboard by navigating to Settings > Billing. Upon cancellation, your access to the service will continue without interruption until the end of your current paid billing period. No automatic extensions or further renewals will occur.
5. Auto-Renewal Disclosure
Your subscription will automatically renew at the end of the billing period unless cancelled at least 24 hours prior to the renewal date. A renewal reminder email will be dispatched to your registered email address 3 days before the scheduled renewal transaction.
6. Contact & Support
For any billing disputes or to submit a refund inquiry under our downtime policy, please contact our billing desk at: billing@realit.in. All requests are acknowledged within 48 hours and resolved within 5 business days.
How does Realit review refund requests?
Realit reviews refund requests against the active billing arrangement, invoice history, usage context, and any applicable legal requirements. The fastest path is to contact support with the workspace name, billing email, invoice reference, payment date, and a short explanation of the dispute.
What happens after a billing issue is reported?
The Realit team checks the account record, payment status, and service context before confirming the next step. Some requests may result in a correction, credit, approved refund, or clarification of the active commercial terms.
What should customers include with a refund request?
Include the workspace name, billing email, invoice or payment reference, payment date, plan name, and the reason the charge is being disputed. If the request relates to access, downtime, duplicate payment, plan change, or cancelled usage, include the relevant dates and any messages already exchanged with the Realit team.
Why is billing context required?
Billing context helps Realit distinguish duplicate charges, plan changes, access problems, failed payments, cancellation timing, and approved commercial exceptions. That context makes refund review faster and reduces avoidable back-and-forth. It also helps support compare the request with account history before confirming the appropriate next step and documenting the outcome for future account reference.