Refund & Cancellation Policy
Our commitment to transparency in billing, subscription auto-renewals, and refunds.
Last updated: May 30, 2026
1. Free Trial
Realit offers a 14-day free trial. No credit card is required to sign up for the trial. No subscription charge is made during this period. Features available in a trial may differ from paid plans.
2. Subscription Billing
- Subscriptions are billed either monthly or annually in advance, based on your selected plan.
- Applicable taxes and the final payable amount are displayed at checkout and on the invoice.
- Automatic billing occurs on the same calendar day each billing cycle.
3. Refund Policy
We do not issue pro-rated refunds for partial months or cancelled mid-subscription periods. Any service-credit or downtime refund eligibility is assessed under the applicable plan, order form, customer agreement and mandatory consumer law. Nothing in this policy limits a non-waivable statutory remedy.
4. Cancellation
You can cancel your subscription at any time directly through your dashboard by navigating to Settings > Billing. Upon cancellation, your access to the service will continue without interruption until the end of your current paid billing period. No automatic extensions or further renewals will occur.
5. Auto-Renewal Disclosure
Your subscription will automatically renew at the end of the billing period unless cancelled at before the renewal is processed. Renewal notices are sent where required by law or enabled for the applicable billing plan.
6. Contact & Support
For any billing disputes or to submit a refund inquiry under our downtime policy, please contact our billing desk at: billing@realit.in. We acknowledge and resolve requests within the timelines required by applicable law and the relevant customer agreement.
How does Realit review refund requests?
Realit reviews refund requests against the active billing arrangement, invoice history, usage context, and any applicable legal requirements. The fastest path is to contact support with the workspace name, billing email, invoice reference, payment date, and a short explanation of the dispute.
What happens after a billing issue is reported?
The Realit team checks the account record, payment status, and service context before confirming the next step. Some requests may result in a correction, credit, approved refund, or clarification of the active commercial terms.
What should customers include with a refund request?
Include the workspace name, billing email, invoice or payment reference, payment date, plan name, and the reason the charge is being disputed. If the request relates to access, downtime, duplicate payment, plan change, or cancelled usage, include the relevant dates and any messages already exchanged with the Realit team.
Why is billing context required?
Billing context helps Realit distinguish duplicate charges, plan changes, access problems, failed payments, cancellation timing, and approved commercial exceptions. That context makes refund review faster and reduces avoidable back-and-forth. It also helps support compare the request with account history before confirming the appropriate next step and documenting the outcome for future account reference.