Refunds
Understand how Realit handles billing disputes, approved refunds, cancellations, and wallet adjustments.
Last updated: 27 July 2026
How does Realit review refund requests?
Realit reviews refund requests against the active billing arrangement, invoice history, usage context, and any applicable legal requirements. The fastest path is to contact support with the workspace name, billing email, invoice reference, payment date, and a short explanation of the dispute.
What happens after a billing issue is reported?
The Realit team checks the account record, payment status, and service context before confirming the next step. Some requests may result in a correction, credit, approved refund, or clarification of the active commercial terms.
What should customers include with a refund request?
Include the workspace name, billing email, invoice or payment reference, payment date, plan name, and the reason the charge is being disputed. If the request relates to access, downtime, duplicate payment, plan change, or cancelled usage, include the relevant dates and any messages already exchanged with the Realit team.
Why is billing context required?
Billing context helps Realit distinguish duplicate charges, plan changes, access problems, failed payments, cancellation timing, and approved commercial exceptions. That context makes refund review faster and reduces avoidable back-and-forth. It also helps support compare the request with account history before confirming the appropriate next step and documenting the outcome for future account reference.
